This office is the company’s corporate headquarters. The company’s head office is located at 35 Thomson Place, Fort Point, Boston Massachusetts. On the reservations menu, you can choose to search locations, pick the current location, or select from the suggested local office locations. The easiest way to find out which office to go to when you need to contact Zipcar customer care in person is by using the app. Or maybe you just want face-to-face help. Some customers have serious problems that must be resolved in person.Įxamples include unverifiable account details, or when a customer has to pick a Zipcard in person. It has at least one office that receives customers in every major city the company operates. One of the best things about this convenient service? This email address does not support instant messaging or chats. The actual response from a customer service representative may take anywhere from a few hours to a few days. So you should expect an automated email acknowledging the receipt of your email within a few minutes. The company recommends that you send them an email using their support email: is a monitored email address dedicated to resolving customer concerns. When you have an issue that is not very urgent? Typically, though, you can reach a human agent on the first ring.
The average wait time that you may be kept on hold is 3 minutes. They can only be used to contact them between 9 am and 5 pm EST Monday to Friday excluding public holidays. Unfortunately, these are not round-the-clock service numbers. Or, an alternative Zipcar customer care number you can use is 1-30. The number you can use to reach them is quite memorable: 1‑866‑4ZIPCAR (1-86). You can call Zipcar and get an immediate response is via phone.
The most convenient Zipcar contact method? These include leaving a message on their website and contacting via phone or email to get personalized service from a customer service representative.Īlthough there are still many customer complaints revolving around the inability to reach customer service, this tact is largely responsible for the company’s improving ratings. They focused on preventing customer problems rather than wait to fix them. and instead focused on preventing customer problems rather than wait to fix them. When this service was still new in the market and was trying to make its presence felt, it was plagued by bad online reviews especially pertaining to customer service. Well, whatever your reasons, as a new customer or a prospective client, there are multiple Zipcar contact channels you can use to get a response and/or action. Would you wish to talk or complain to someone about it?Īt times, you may just want to talk to a customer service agent to congratulate the company on an excellent service. Perhaps the car you reserved is not to your liking. Are you a new customer that hasn’t received a Zipcard yet and wish to follow it up with customer service?
0 kommentar(er)
